Refunds & cancellations

Who you are buying from

Camera Centre UK Ltd, trading as Camera Centre UK, company number 03078868, 14-16 Morgan Arcade, Cardiff, CF10 1AF. VAT registration number 656021848. ICO registration ZB539989. Phone +44 (0)29 2039 4182, email info@cardiff.film. All prices shown on this site are in pounds sterling and include VAT. Any postage or return-of-negatives charge is shown separately before you pay.

What you can buy on this site

• Premium photo storage — a rolling monthly subscription.
• Prints from your gallery — made to order from your own scans.
• Postal film developing — where enabled, paid before you post your film.

Developing dropped off in store is not sold online; it is paid for at the counter.

Your 14 day right to cancel

For online purchases you normally have 14 days from the day of purchase (or, for goods, the day you receive them) to change your mind. You do not have to give a reason. To cancel, message us from your portal, email info@cardiff.film or call the shop — a clear statement is enough.

There are two important exceptions set out in the Regulations:

• Prints and other made-to-order items. Prints are produced from your own files specifically for you, so once production has started the cancellation right no longer applies. If a print is faulty, damaged, or not what you ordered, you are still fully covered — we reprint or refund it.
• Services already performed. If you ask us to begin developing, scanning or printing during the 14 day window and you agree to us starting, you lose the right to cancel once the work is complete. If work has only partly been done, you pay for the proportion completed and we refund the rest.

Premium storage subscription

Premium is billed monthly and you can cancel at any time from your storage page or through the billing portal. Cancelling stops future payments; your Premium features stay active until the end of the period you have already paid for, then the account returns to Free and the standard 30 day download window applies to galleries published from that point. If you cancel within 14 days of your first payment and have not used Premium storage beyond your free allowance, we refund that first payment in full.

Postal film developing

You pay before posting. If you cancel before your film reaches us, we refund in full. Once we have begun processing your film, the "services already performed" exception above applies. Return postage of prints or negatives is charged at cost and is shown before you pay; it is not refundable once the package has been despatched.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 anything we supply must be as described, of satisfactory quality and fit for purpose. Tell us within 30 days of receiving prints and you can ask for a full refund; after that we will repair, reprint or refund. Film processing itself carries inherent risk — where film is lost or damaged in our care our liability is as set out in our terms and conditions.

How refunds are paid

Refunds go back to the original payment method within 14 days of us accepting the cancellation or receiving returned goods, whichever is later. We do not charge a fee for issuing a refund. Card payments are processed by our payment provider; we never see or store your full card details.

Complaints

Email info@cardiff.film or call +44 (0)29 2039 4182 and we will acknowledge within 2 working days and aim to resolve within 14 days. If you are not happy with the outcome you can raise the matter with Citizens Advice consumer service, or pursue your rights through the courts of England and Wales.