Legal
Terms & conditions
Last updated: July 2026
1. About us
"Camera Centre UK", "we", "us" and "our" refers to Camera Centre UK operating from 14-16 Morgan Arcade, Cardiff, CF10 1AF. We are registered with the UK Information Commissioner's Office under registration number ZB539989. Contact us on +44 (0)29 2039 4182 or info@cardiff.film.
2. Our service
We develop, scan and print photographic film dropped off to at our Cardiff store. Orders are created by our staff after your film is received, there is no online developing checkout. Prices displayed on our pricing page are guides; the final quote depends on the exact rolls, formats and services chosen.
3. Customer accounts
You may register a free customer portal account to view orders published to you by our lab. You are responsible for keeping your login details secure. We may suspend accounts used to abuse the service or breach these terms.
4. Payment
Developing, scanning and print services are paid for in store on drop off, cash or card accepted. Premium account payment web integration is coming soon; until then Premium can be started in store.
5. Turnaround times
Standard turnaround is 5–7 working days from receipt. We give best efforts but do not guarantee turnaround during busy periods, and we're not liable for any delays outside our control.
6. Liability for film
Film processing carries inherent risk. In the unlikely event of loss or damage to film in our care, our liability is limited to replacing the film with an unexposed roll of a comparable stock. We are not liable for the sentimental or commercial value of images.
7. Storage & retention of scans
Free accounts have 30 days from the gallery publish date to download their scans, after which files may be removed. Premium accounts have unlimited storage while their subscription is active. Full detail is on our retention policy page. If a Premium subscription is cancelled or lapses, the account is downgraded to Free and the standard 30 day download window applies to any galleries published from that point.
8. Community feed (Filmgram)
Premium account holders may post their own photographs to our community feed. By posting you confirm you own the copyright and grant us a licence to display the image within the feed. We may remove content that is unlawful, offensive, infringing, or otherwise breaks these terms.
9. Intellectual property
You retain full copyright of your scans and photographs. We only use them to fulfil your order and to display them inside your portal. We will never sell your images or use them for marketing without your explicit consent.
10. Data protection
We handle your personal data in line with UK GDPR. We are registered with the Information Commissioner's Office under number ZB539989. Contact details, order history and scans are stored securely and used only to run our lab and portal. Contact us to request a copy of, or deletion of, your data.
11. Changes to these terms
We may update these terms from time to time. The date at the top of this page reflects the latest revision. Continued use of your account after changes constitutes acceptance.
12. Governing law
These terms are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales.
Questions?
Have a look at our FAQs or get in touch we're happy to explain anything here in plain English.